Medical Office Practices | Courses

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Courses - September 2025

Level 1

Course details

Introduction to Health Care Delivery Systems
ADMN1030

Description: This course provides students with a broad overview of Canada's health care system from its origins to current state. Students will be introduced to concepts of wellness, population health measures, health programming at the federal and provincial levels, relevant health carelegislation, and the roles of a variety of health care professionals. Throughout the course, students will examine current events in health care with a lens as to their current and future effects on health care provision.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Health Care Terminology 1
ADMN1360

Description: In this foundational course students will build a medical terminology vocabulary by analyzing medical terms into their component parts. Exploration of medical terms in the context of anatomy and physiology using a body system approach will examine where in the body the medical term references, how it works within the body, and what happens when illness or injury occurs. Topics will include correct pronunciation, correct spelling, correct comprehension and use of common medical terms expected in a variety of health care settings.

Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

Medical Office Administration 1
ADMN1380

Description: In this course students will be introduced to the professionalism, communication skills, and office procedures integral to the role of the health office administrator in a variety of settings. Topics will include scope of practice, professionalism, customer service, communication, common administrative and clinical duties, working in teams, and information management.

Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

Fundamentals for Effective Written Communication
COMM1410

Description:

This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Business Computing Applications I
COMP1056

Description:

During this course, the student will learn to effectively use Windows operating system, apply word processing techniques, create basic business presentations, and explore the power of spreadsheets . Students will also learn the skills necessary to operate effectively within the Conestoga College computing environment. An emphasis will be placed on the development of solutions to business problems using commonly available microcomputer tools.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Conestoga 101
CON0101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.

Hours: 1
Credits: 0
Pre-Requisites:
CoRequisites:

Office Technologies 1
TECH1280

Description: This course provides foundational knowledge in commonly used office technologies in the health office environment. Students will be introduced to current applications including e-mail and calendaring software, virtual communication videoconferencing and collaboration platforms, and file storage systems. Using a cloud-based software program, students will learn proper touch-typing keyboarding skills and build keyboarding proficiency.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Level 2

Course details

Dental and Wellness Office Administration
ADMN1340

Description: Building upon the skills learned in Medical Office Administration 1, this course provides students with both background knowledge and hands-on experience in administrative procedures performed by health office administrators in dental, optometry, chiropractic, and other wellness practices. Students will gain practical experience related to insurance, health and safety, diagnostics and client care that can be applied to a wide variety of health office environments.

Hours: 42
Credits: 3
Pre-Requisites: ADMN1135 OR ADMN1380 AND COMP1056 AND TECH1280
CoRequisites:

Health Care Terminology 2
ADMN1370

Description: In this second course students will continue to build a medical terminology vocabulary by analyzing medical terms into their component parts. Exploration of medical terms in the context of anatomy and using a body systems approach will examine where in the body the medical term references, how it works within the body, and what happens when illness or injury occurs. Topics will include correct pronunciation, correct spelling, correct comprehension and use of common medical terms expected in a variety of health care settings.

Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

Transition to the Health Office
ADMN1390

Description:

This course prepares students to successfully enter the workforce and effectively navigate their new experiences in the office environment. Beginning with self-assessment tools, students will evaluate their skills to develop self-marketing techniques such as cover letters, resumes, portfolios and social media profiles. Students will research potential areas of employment and take part in a mock interview geared to their chosen job posting. Students will examine essential workplace topics, such as professional deportment, ethics, and managing stress and conflict.

Hours: 28
Credits: 2
Pre-Requisites:
CoRequisites:

College Reading & Writing Skills
COMM1085

Description: This course introduces students to the reading, writing, and critical thinking skills needed for academic and workplace success. Students will analyse a variety of texts and apply the steps of planning, writing, and revising to produce writing that meets the expectations of selected audiences and purposes. The course prepares students for college-level writing tasks, research, and documentation by asking them to produce clear, informed, and purposeful documents relevant to both academic and professional contexts.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Medical Office Administration 2
COMP1603

Description: In this course students will gain hands-on practice performing administrative tasks common to the general practitioner's office. Through the use of practice management software students will work through family medical-office simulations that include patient registration, triage, scheduling, OHIP insured and uninsured OHIP insured billing with focus on the transcription, creation, and maintenance of associated documents in the electronic medical record (EMR).

Hours: 56
Credits: 4
Pre-Requisites: ADMN1135 OR ADMN1380 AND COMP1056 AND TECH1280
CoRequisites:

Office Technologies 2
TECH1460

Description: In this course students will build skills in commonly used presentation and information gathering technologies in the health office environment. Students will apply the principles of effective presentations to current web-based presentation software, survey software, and website creation software. Throughout this course, students will continue to build their touch-typing proficiency.

Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

Program outcomes

Apply knowledge of human anatomy, and medical, dental, alternative care and insurance terminology to address client and patient needs specific to medical and wellness office environments
Conduct oneself professionally within scope of practice and adhere to relevant legislation, standards and codes of ethics
Produce a variety of documents by using keyboarding skills, proofing, and editing techniques, using current technologies to complete medical office tasks and responsibilities
Use current communication platforms, practice management and presentation software, and relevant applications effectively for a variety of health office and business applications
Perform office procedures required in various health office environments relating to reception duties, telephone, triage, appointments, email, billing, scheduling, EMR, and other associated tasks
Communicate professionally using both verbal and written techniques with a variety of audiences to facilitate efficient functioning of the healthcare team