Medical Office Practices

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Courses - January 2022

Level 1

Course details

Introduction to Health Care Delivery Systems
ADMN1030

Description: This course provides students with a broad overview of Canada's health care system from its origins to current state. Students will be introduced to concepts of wellness, population health measures, health programming at the federal and provincial levels, relevant health carelegislation, and the roles of a variety of health care professionals. Throughout the course, students will examine current events in health care with a lens as to their current and future effects on health care provision.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Health Care Terminology
ADMN1045

Description:

Providing an understanding of medical terminology that is often used in health office administrative settings, this course teaches the medical terms in a variety of health care settings. This course is a credit in the Health Office Administration program(1047) and Medical Office Practices program (1308).

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Essentials of Anatomy and Physiology
ADMN1055

Description:

This course covers anatomy and physiology of the human body relevant to the Health Office Administrator’s role. Common pathologies and common injuries will be examined to explain diagnostic processes, treatment options, and prognoses within applicable body systems.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Medical Office Administration 1
ADMN1135

Description: Medical Office Administration 1 is an introductory course. Students will be introduced to the skills and expectations necessary to work effectively as a member of the health care team in health offices and clinics. The student will become familiar with time management, telephone skills, information management, registration, scheduling, and triage common to health offices. The student will be introduced to the principles of provincial, private and third party billing. The student will develop touch typing skills using a web-based, Windows Operating System, program to build keyboarding speed and accuracy.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Fundamentals for Effective Written Communication
COMM1410

Description:

This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Business Computing Applications I
COMP1056

Description:

During this course, the student will learn to effectively use Windows operating system, apply word processing techniques, create basic business presentations, and explore the power of spreadsheets . Students will also learn the skills necessary to operate effectively within the Conestoga College computing environment. An emphasis will be placed on the development of solutions to business problems using commonly available microcomputer tools.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Conestoga 101
CON0101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.
  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Level 2

Course details

Bookkeeping for Office Settings
ACCT1060

Description:

This course is designed to introduce the student to the fundamentals of bookkeeping. Topics include bookkeeping terminology, various journals including cash payments, cash receipts, sales and purchases, general adjustments, financial statements.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Communication in Health Care
ADMN1070

Description: In this course students will develop therapeutic communication skills that can be integrated into a variety of health care situations and settings. Students will apply therapeutic communication techniques to cultivate effective therapeutic communication with clients, client families and the interdisciplinary health care team. Topics will include communication across the life span, multi-cultural communication, and analysis of intersecting situational factors that effect communication.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Transcription 1
ADMN1100

Description: In this introductory medical transcription course, students will extend their healthcare terminology skills to produce error-free patient reports. By building and applying skills in keyboarding, MS Word, English language usage, healthcare terminology, and attention to detail, students will learn to comprehend, proofread, edit and transcribe patient reports. Topics include voice-recognition software, and general and specialty-specific formatting guidelines for a variety of medical reports.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites: ADMN1045 OR ADMN1360 AND COMP1056 OR COMP1156 OR COMP1727 AND COMP1893
  • CoRequisites:

Dental and Wellness Office Administration
ADMN1340

Description: Building upon the skills learned in Medical Office Adminstration 1, this course provides students with both background knowledge and hands-on experience in administrative procedures performed by health office administrators in dental, optometry, chiropractic, and other wellness practices. Students will gain practical experience related to insurance, health and safety, diagnostics and client care that can be applied to a wide variety of health office environments.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites: ADMN1135 OR ADMN1380
  • CoRequisites:

Presentation Software for Health Administration
COMP1482

Description: In this course, Health Administration students will be exposed to a variety of publishing and presentation tools. The student will create quality documents and presentations that include current formatting and editing trends relevant to a variety of health care settings.
  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Medical Office Administration 2
COMP1603

Description: In this course students will gain hands-on practice performing administrative tasks common to the general practitioner's office. Through the use of practice management software students will work through family medical-office simulations that include patient registration, triage, scheduling, OHIP insured and uninsured OHIP insured billing with focus on the transcription, creation, and maintenance of associated documents in the electronic medical record (EMR).
  • Hours: 56
  • Credits: 4
  • Pre-Requisites: ADMN1135 OR ADMN1380 AND COMP1056 OR COMP1156 OR COMP1727
  • CoRequisites:

Program outcomes

  1. Use a comprehensive knowledge of human anatomy, and medical, dental, alternative care and insurance terminology to address client and patient needs specific to medical office situations.
  2. Explain the history and organization of the health care system at both the federal and provincial levels and the roles and scope of practice of health care professionals operating within the Canadian health care system from a broad perspective.
  3. Apply basic health office administrative skills, including entry-level keyboarding and document-production skills, transcription, word processing, and office procedures to complete medical office tasks and responsibilities.
  4. Use software packages effectively for a variety of health office and business applications.
  5. Perform the fundamental routines, responsibilities and practices required in various health office environments relating to appointments, reception duties, telephone, triage, mail, and other associated tasks
  6. Produce accurate and timely financial and billing records for a variety of health office environments.
  7. Produce accurate medical correspondence and reports using transcription and other manual and electronic methods at an introductory level.