Long Term Care and Retirement Community Management

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Courses - May 2025

Level 1

Course details

Communications for Health Care Management
COMM8270

Description:

Health care teams and providers require effective communication skills to ensure a professional level of care. This course will explore strategies and applications for effective internal and external communications that support strategic thinking and foster operational success. An emphasis is placed on practical communication techniques to support employees, patients and communities.

Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

Conestoga 101
CON0101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.

Hours: 1
Credits: 0
Pre-Requisites:
CoRequisites:

Human Resource Management for Retirement and Long Term Care
HRM8510

Description:

Long term care administrators require acumen in human resource management to ensure they attract and retain competent employees. This course will build a foundation of competitive wages, pay equity, and employee reward and retainment strategies. Students will learn about managing in unionized and non-unionized environments, and about employer obligations under the Accessibility for Ontarians with Disabilities Act and Human Rights Code. The course will focus on conflict resolution and communication strategies to ensure a positive working environment.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Legal and Ethical Foundations of Retirement and Long Term Care Management
LAW8450

Description:

Legal and ethical foundations underpin the operations of a long term care facility to ensure that it is a place where residents may live with dignity and in security, safety and comfort. The students will learn about the legal obligations of the administrators as well as transdisciplinary team members, and will learn to apply legal and ethical principles to the operations of long term care and retirement communities.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Long Term Care Operational Management
MGMT8595

Description:

Long term care and retirement care have a significant place in the overall structure of the health care system in Canada. In this course the students will examine the structure of the healthcare system and the unique role of long term care and retirement communities. The students will learn to apply principles of operational management, including clinical and non-clinical operations, to the smooth functioning of a facility to ensure safe, culturally appropriate care for its residents.

Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

Resident-Centred Care
MGMT8605

Description:

This course examines the concept of resident-centered care. In the course, the students will learn how to prevent and manage clinical and non-clinical aspects of long term care and retirement facilities management, including infection control, resident safety and risk prevention, abuse prevention and resident self-efficacy.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Business Development and Marketing
MKT8620

Description:

Foundations of entrepreneurship are essential to any long term care and retirement facilities administrator. In this course, the students will learn about managing business development for a long term care or a retirement community. They will develop a development, sales and marketing plan and will design a promotional campaign.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Healthy Aging and Recreation Management in Retirement and Long Term Care
REC8410

Description:

Quality of life is a fundamental principle of managing a long term care or a retirement facility. In this course, the students will learn about healthy aging and build a foundational understanding of factors that may have an adverse impact on older adults' holistic health. The students will learn to apply this knowledge to facilitating age-appropriate healthy recreational activities, and how to work with interdisciplinary teams of allied health professionals and recreation providers to offer a wide range of activities.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Level 2

Course details

Career Management
CDEV8132

Description: This course focuses on career management skills needed to navigate the evolving workplace. Students will evaluate their skills, attitudes, and expectations within their chosen careers and explore emerging trends in the workplace. Students will refine their networking strategies and create marketing documents to position them for success. Mock interviews will provide the opportunity for practice, feedback, and reflection as students prepare for future interviews. Students will explore communication strategies that support workplace success and advancement. By the end of this course, students will have created a personalized career management plan.

Hours: 28
Credits: 2
Pre-Requisites:
CoRequisites:

Financial Management for Retirement and Long Term Care
FIN8360

Description:

In this course, the students will explore financial management and budgeting for long term care and retirement facilities. By utilizing a variety of financial management techniques, including budgeting, forecasting and reporting, the students will learn to manage finances in both the private and non-profit contexts. The students will learn about various funding models in the healthcare sector and will learn to function within various models to promote the financial health of their facilities.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Mental Health for Aging Adults
MGMT8625

Description:

Aging adults have a right to receive services that promote their mental health and wellness. In this course the students will learn the fundamentals of mental health and mental illness in older adults, including common mental health illnesses such as Alzheimer's and dementia, depression and anxiety. The students will learn to apply this knowledge to supporting strategies, programs and practices to support the mental health and well-being of people living in long term care or retirement communities.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Long Term Care and Retirement Community Management Capstone
MGMT8645

Description:

In this course, the students will consolidate their knowledge of managing a long term care or retirement community setting to identify a quality improvement initiative to offer a higher quality of service and care to the residents. Working in groups, the students will create and present their problem and solution to create a safe and high-quality service delivery.

Hours: 84
Credits: 6
Pre-Requisites:
CoRequisites:

Hospitality and Nutrition Management in Retirement and Long Term Care
NUTR8000

Description:

Food and nutrition are essential in helping aging populations achieve optimum health and well-being. This course will allow students to investigate hospitality and nutritional management for aging adults. By learning the foundations of food service operations, dietary standards, and nutrition management, the students will be prepared to guide food preparation and service activities for their facilities.

Hours: 42
Credits: 3
Pre-Requisites:
CoRequisites:

Risk Management and Safety in Retirement and Long Term Care
OHS8430

Description:

This course provides a comprehensive introduction to the quality and safety issues that most commonly impact long term care and retirement communities. The students will learn how to identify and mitigate risk, how to analyze data to inform risk management, and how to apply appropriate regulation to risk management. Students will review common risks to aging populations and will develop a variety of risk-mitigating approaches to increase client safety.

Hours: 56
Credits: 4
Pre-Requisites:
CoRequisites:

Program outcomes

Manage long-term care facilities in accordance with the structures, regulations, legal and operational issues for the Canadian health care system.
Recommend strategies for improved operational efficiencies and cost effectiveness by using principles of fiscal management.
Approve marketing strategies that attract and retain clients.
Design operational procedures for a long-term care facility to meet established quality and safety standards.
Design a human resource management framework utilizing culturally-appropriate methods and strategies to enhance employee and management relations.
Coordinate, direct and monitor the effectiveness of the operational activities to ensure a safe and healthy long-term care environment.
Plan, implement, and evaluate quality programs resulting in integrated, culturally-appropriate and client-centred care designed to promote the client's optimal quality of life.