Immigration and Refugee Case Management

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Courses - September 2025

Level 1

Course details

Legal Document Processing
ADMN8060

Description:

In this course, students will develop and apply touch typing skills to produce a variety of legal correspondence including emails, memos, business and legal letters. Using a web-based software program, students will learn proper keyboarding techniques, with a focus on developing speed and accuracy. Students will use their keyboarding skills to create, edit, format, and proofread professional documents which meet industry standards. Students will be expected to organize work and produce correctly formatted and accurate work within a specified timeframe.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Advanced Legal Office Procedures
BUS8770

Description:

This course focuses on refining soft and hard skills required to be a productive member of an office team in a legal environment. Students will apply necessary skills to manage and work effectively in an office by applying time management skills to increase productivity and effectiveness, refine their strong customer service skills, telephone technique, manage scheduling, use E-mail and voice mail effectively, manage files and folders, and prepare correspondence and documents common to a legal office. Emphasis will be placed on the theory of office procedures, management and the production of legal-related documents in a simulated office environment.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Conestoga 101
CON0101

Description: This self-directed course focuses on introducing new students to the supports, services, and opportunities available at Conestoga College. By the end of this course, students will understand the academic expectations of the Conestoga learning environment, as well as the supports available to ensure their academic success. Students will also be able to identify on-campus services that support their health and wellness, and explore ways to get actively involved in the Conestoga community through co-curricular learning opportunities.
  • Hours: 1
  • Credits: 0
  • Pre-Requisites:
  • CoRequisites:

Permanent Entry
LAW8380

Description:

In this course, students will be introduced to the application process and forms required for all current permanent residence classes. Students will prepare various PR applications, explore and identify eligibility and maintenance of status requirements as well as exemptions.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Canadian Immigration System
LAW8390

Description:

In this course, students will explore the fundamentals of the Canadian immigration legal system, its policies and evolution throughout history. Students will apply and demonstrate their understanding of different categories and streams of Canadian immigration applications, sources of law and legal principles such as procedural fairness.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Immigration Inadmissibility
LAW8400

Description:

In this course, students will identify and discuss grounds of inadmissibility under the Immigration and Refugee Protection Act and Immigration and Refugee Protection Regulations, including exemptions and exclusions. Students will explore the various roles of decision-makers such as IRCC, CBSA and the IRB as it relates to assessing admissibility and explain admissibility procedures prior to and after entry to Canada.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Temporary Entry
LAW8410

Description:

This course explores current temporary immigration programs and requirements for each type of temporary application. Students will engage in active learning by completing and submitting various applications, including but not limited to temporary resident visas, visitor records, study permits, work permits and extensions in an office-simulation environment. Case scenarios will be explored to further understanding of various options and associated requirements.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Safety in the Workplace
OHS1320

Description: This course focuses on developing awareness and skills for the student to safely manage and conduct him or herself within a variety of employment settings. Through the units of the course, participants will have the opportunity to enhance their understanding and knowledge of general Health and Safety guidelines, including WHMIS, Fire Safety and Workplace Violence. The unit on Accessibility for Ontarians with Disabilities Act will instruct the student on the requirements for Accessible Customer Service and Integrated Accessibility Standard Regulations. General information on Safe Driving, Privacy of Information and Hand Washing will be addressed as well. The course also provides participants with critical information regarding their insurance coverage (WSIB or other) while employed. As well as guidelines to follow in the event of an injury. Participants will receive a printable Record of Completion upon successful conclusion of this course, in order to demonstrate awareness of safe working practices to their employers.
  • Hours: 14
  • Credits: 1
  • Pre-Requisites:
  • CoRequisites:

Level 2

Course details

Legal Office Communications and Research
ADMN8070

Description:

In this course, students will learn how to conduct legal research using current electronic sources and will develop advanced knowledge of legal terminology and transcription practices using web-based software. The transcription material is designed to capture a general law office practice in operation and will allow students to apply their proofreading, transcription and writing skills as they prepare various legal correspondence. Students will also develop oral communication skills in response to law office simulations and will apply both their legal research and communication skills as part of a legal research capstone project.

  • Hours: 56
  • Credits: 4
  • Pre-Requisites:
  • CoRequisites:

Privacy, Ethics and Conflict Resolution
ETHS8080

Description:

This course provides students with the specialized skills and strategies required to interact with customers in a professional and appropriate manner in a variety of situations. Students will explore complex issues related to diversity and ethical decision making as they relate to effective customer service. Students will develop and apply strategies for de-escalating and resolving conflict in customer service roles.

  • Hours: 28
  • Credits: 2
  • Pre-Requisites:
  • CoRequisites:

Field Placement (Immigration and Case Management)
FPLT8470

Description:

This practical course gives the student the opportunity to work within an immigration legal environment to consolidate theories and skills gained throughout the program. Students must successfully complete a four week or thirty-day field placement with a minimum of 160 hours during regular office hours, as approved. The placement will occur in the final year during the last three weeks of the semester.

  • Hours: 160
  • Credits: 6
  • Pre-Requisites:
  • CoRequisites:

Refugee and Protected Persons
LAW8420

Description:

This course explores the application process and requirements for convention refugees and persons in need of protection. Students will identify the meaning of refugee status and discuss the role of the RPD and IRB as they relate to refugee protection in Canada.

  • Hours: 42
  • Credits: 3
  • Pre-Requisites:
  • CoRequisites:

Citizenship
LAW8430

Description:

This course explores the application process and eligibility requirements for Canadian citizenship, the Citizenship Act, the role of the Citizenship Commission and the meaning of revocation and renunciation of citizenship.

  • Hours: 28
  • Credits: 2
  • Pre-Requisites:
  • CoRequisites:

Program outcomes

  1. Manage respectful and collaborative professional and interpersonal relationships that align with the provisions of privacy and confidentiality laws and ethical principles governing legal professionals.
  2. Document and communicate information in adherence to legislation, regulation, and workplace standards.
  3. Maintain currency in knowledge of immigration and refugee law, regulations, policies, and application procedures to support the legal practitioner.
  4. Manage constraints, deliverables, timelines, and resources to meet requirements for workflow management and office administration.
  5. Adapt management strategies and techniques in response to the daily requirements of managing an office.
  6. Manage immigration case files and projects using technological tools to support collaboration, monitoring, and information distribution.
  7. Manage case file flow to ensure it is consistent with the requirements of the Immigration Refugees and Citizenship Canada, and the Immigration and Refugee Board.
  8. Research and summarize relevant statutes, regulations, and case law to support the legal practitioner.