Applying as a Canadian applicant
Domestic students should apply online or by phone at 1-888-892-2228.
Applying as an International applicant
Campus tours
Campus tours are one of the best ways to experience Conestoga. During this time, we are offering online guided tours to show you all Conestoga has to offer.
Book your tourVirtual tours
If you can't make an on-campus tour or attend one of our events, the virtual tour is a great way to visit us.
View our Virtual tourCourses - January 2025
Level 1
Course details
Introduction to Health Care Delivery Systems
ADMN1030
- Hours: 42
- Credits: 3
- Pre-Requisites:
- CoRequisites:
Health Care Terminology 1
ADMN1360
- Hours: 56
- Credits: 4
- Pre-Requisites:
- CoRequisites:
Medical Office Administration 1
ADMN1380
- Hours: 56
- Credits: 4
- Pre-Requisites:
- CoRequisites:
Fundamentals for Effective Written Communication
COMM1410
This course is designed to help students acquire accuracy and clarity in written communication for business workplace settings. The course will also help students develop writing skills that reinforce the use of correct grammar and mechanics. Emphasis will be placed on applying correct grammar, punctuation, and spelling to a variety of business-related documents.
- Hours: 42
- Credits: 3
- Pre-Requisites:
- CoRequisites:
Business Computing Applications I
COMP1056
During this course, the student will learn to effectively use Windows operating system, apply word processing techniques, create basic business presentations, and explore the power of spreadsheets . Students will also learn the skills necessary to operate effectively within the Conestoga College computing environment. An emphasis will be placed on the development of solutions to business problems using commonly available microcomputer tools.
- Hours: 42
- Credits: 3
- Pre-Requisites:
- CoRequisites:
Conestoga 101
CON0101
- Hours: 1
- Credits: 0
- Pre-Requisites:
- CoRequisites:
Office Technologies 1
TECH1280
- Hours: 42
- Credits: 3
- Pre-Requisites:
- CoRequisites:
Level 2
Course details
Dental and Wellness Office Administration
ADMN1340
- Hours: 42
- Credits: 3
- Pre-Requisites: ADMN1135 OR ADMN1380 AND COMP1056 AND TECH1280
- CoRequisites:
Health Care Terminology 2
ADMN1370
- Hours: 56
- Credits: 4
- Pre-Requisites:
- CoRequisites:
Transition to the Health Office
ADMN1390
This course prepares students to successfully enter the workforce and effectively navigate their new experiences in the office environment. Beginning with self-assessment tools, students will evaluate their skills to develop self-marketing techniques such as cover letters, resumes, portfolios and social media profiles. Students will research potential areas of employment and take part in a mock interview geared to their chosen job posting. Students will examine essential workplace topics, such as professional deportment, ethics, and managing stress and conflict.
- Hours: 28
- Credits: 2
- Pre-Requisites:
- CoRequisites:
College Reading & Writing Skills
COMM1085
- Hours: 42
- Credits: 3
- Pre-Requisites:
- CoRequisites:
Medical Office Administration 2
COMP1603
- Hours: 56
- Credits: 4
- Pre-Requisites: ADMN1135 OR ADMN1380 AND COMP1056 AND TECH1280
- CoRequisites:
Office Technologies 2
TECH1460
- Hours: 56
- Credits: 4
- Pre-Requisites:
- CoRequisites:
Level 3
Course details
Communication in Health Care
ADMN1070
- Hours: 42
- Credits: 3
- Pre-Requisites:
- CoRequisites:
Medical Office Administration 3
ADMN2240
- Hours: 42
- Credits: 3
- Pre-Requisites: ADMN1360 AND ADMN1370 AND COMP1603
- CoRequisites:
Hospital Unit Administration 1
ADMN2270
In this course students will be introduced to the role and responsibilities of the health office administrator working in a variety of hospital units. The organizational structure, patient care units and general departments of hospitals will be discussed, as well common risk management and communication challenges. Students will be introduced to the essentials of the hospital patient record and administrative processes required for effective hospital unit management.
- Hours: 42
- Credits: 3
- Pre-Requisites: COMP1603
- CoRequisites:
Safety in the Workplace
OHS1320
- Hours: 14
- Credits: 1
- Pre-Requisites:
- CoRequisites:
Office Technologies and Procedures
TECH2000
In this course students will expand upon technical and administrative skills required for executive-level health office positions. Through practical application of skills, students will apply and integrate their knowledge of office technologies. Topics will include organization and scheduling, written business communication, business meeting management, and coordination of business travel and events. Throughout this course, students will also continue to build their touch-typing proficiency.
- Hours: 56
- Credits: 4
- Pre-Requisites: COMP1603 AND TECH1460
- CoRequisites:
Student must pass 2 Course(s), selected in the Student Portal from available course options
Level 4
Course details
Hospital Unit Administration 2
ADMN2280
In this course, students will build and expand upon their learning from Hospital Unit Administration 1. Terms associated with a variety of medication, tests, and procedures common to hospital settings will be covered, as well as the fundamentals of transcription of physician orders. Students will continue to learn administrative and health information management processes related to patient care in hospital units.
- Hours: 42
- Credits: 3
- Pre-Requisites: ADMN2270
- CoRequisites:
Managing Technological Change in the Health Office
ADMN2290
In this course students will build skills that respond to the changes caused by emerging technologies used in health care system. Topics include digital literacy, emerging technologies, telehealth, wearable technology, and virtual and augmented reality applications in health care.
- Hours: 28
- Credits: 2
- Pre-Requisites: TECH1460 AND TECH2000
- CoRequisites:
Student must pass 1 Course(s), selected in the Student Portal from available course options
Student must pass 1 Course(s), selected in the Student Portal from available course options
View Program Option Electives
Major Project (Health Office Administration)
ADMN2300
This project course is an alternative to the Field Placement course in the Health Office Administration Program. Students will work in groups to develop and present a project to representatives from the field of practice, based on real life problems.
- Hours: 196
- Credits: 7
- Pre-Requisites:
- CoRequisites:
Field Placement (Health Office Administration)
FPLT2135
In this course the student will be required to apply the knowledge and skills gained throughout the program through an unpaid field experience in a related occupational setting. In most cases, the student will work under the direction of an employer or preceptor. The student, once familiar with the workplace setting, will work more independently at the discretion of the employer/preceptor. This field place experience may include medical, dental, chiropractic, optometry offices, hospital clinical settings, long term care facilities, outpatient clinics and urgent care or walk in clinics, and related positions in industry such as insurance companies. Other placements identified by the student must be approved by the Program Coordinator.
- Hours: 196
- Credits: 7
- Pre-Requisites: ADMN1070 AND ADMN1340 AND ADMN2240 AND ADMN2270 AND OHS1320 AND TECH2000
- CoRequisites:
Program outcomes
- Integrate knowledge of human anatomy, and medical, dental, alternative care and insurance terminology to address client and patient needs specific to medical and wellness office environments
- Conduct oneself professionally within scope of practice and adhere to relevant legislation, standards, and codes of ethics
- Create, edit, and maintain business and health care documents, correspondence and reports proficiently using appropriate technologies and applications to comply with confidentiality, security, and accessibility standards
- Implement current communication platforms, practice management and presentation software, and relevant applications for a variety of health office and business applications
- Coordinate office procedures required in various health office environments relating to reception duties, telephone, triage, appointments, email, billing, scheduling, EMR, technical support, and other associated tasks
- Integrate therapeutic and advanced verbal and written communication skills across a variety of modalities to address the needs of a diverse group of stakeholders within healthcare environments
- Accurately interpret physician orders to prioritize and coordinate patient care in hospitals and other health-care environments, within scope of practice