Health Care Administration and Service Management

Program description - May 2025

As health systems and services evolve to meet the changing needs of the Canadian population, health care providers are called upon to demonstrate knowledge, creativity, leadership acumen, and diverse management skills. Conestoga’s Health Care Administration and Service Management program is a two-year Ontario College Graduate Certificate program that gives you, as an experienced health care professional, the opportunity to build strong organizational leadership and management skills while familiarizing you with the Canadian health care system.

In this highly engaging and interactive program, you will participate in classes in-person and online. This program is taught at four of Conestoga’s campuses: Kitchener - Doon, Brantford, Kitchener - Downtown and Waterloo.

Over four semesters of classes, you will analyze and apply leadership theories and develop key management skills in areas such as communication, finance, human resources, and operations. Throughout the program, you will practice and enhance your use of professional strategies such as critical thinking, evidence-based decision-making, quality improvement methodologies, creativity, self-awareness, and initiative. Guided by experienced faculty with diverse healthcare expertise, you will examine real-world scenarios, engage in discussions, participate in teamwork exercises, and develop professional skills, setting you up for success in future leadership roles.