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Lost, Stolen or Damaged ONE Cards

What do I do?

If your card is lost or stolen suspend it IMMEDIATELY using one of the following options:

  1. Use the Suspend Card button on the left side of this website. You will need your network login and password to get into your card account.
  2. Call the ONE Card Office at 519-748-5220 ext. 3505 and speak to a ONE Card Employee. DO NOT leave a voicemail or email as these will not be checked after hours.

Prior to notifying us, you are responsible for ALL unauthorized transactions resulting from the theft or loss of your card.

You are responsible for any damage to your ONE Card. Hole-punching or bending your card may result in card malfunction.

Replacement Costs

The cost to replace your ONE Card is $20.00. This fee can be paid at the Condor's Nest centre and at the Bookstore at the Doon campus. You must present your receipt as proof of payment along with Canadian government issued photo identification or international passport to the ONE Card office in order to receive a replacement card. If you attend the Guelph, Waterloo or Cambridge campuses, please pay the fee at the local campus administration offices.

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