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Refund Policy

Please check in store regarding return deadlines.

Refund Conditions

All refunds and exchanges are at the discretion of Conestoga College Bookstore staff.

Refundable Items

(Subject to conditions above)

Online Order Refunds

If you require a refund for an online order, please contact the Bookstore Shipping/Receiving by emailing sevans@conestogac.on.ca or calling 519-748-5220 ext. 2382. You will be required to provide the following information: your name, the order number, your contact information and reason for refund.

Pickup Orders

Once your refund request has been approved, you will be provided a refund for the cost of the products you purchased and taxes on these products. However, please note that the fee for the in-store pick-up option is non-refundable. In the case where you have already picked up your order, you will be required to return the products to the Bookstore before a refund is given.

Shipping Orders

Once your refund request has been approved, you will be asked to ship the books and/or merchandise back to the Bookstore. You are responsible for the cost of shipping and postage to return the books and/or merchandise. Once the books and/or merchandise are received and deemed to be in good condition, you will receive a refund for the cost of the products you purchased and the taxes on these products. Please note that any shipping fees, if applied, are non-refundable.

If you have any questions regarding the refund process, please email sevans@conestogac.on.ca or call 519-748-5220 ext 2382.

Mailing Address

Conestoga College Bookstore
299 Doon Valley Drive
Kitchener, Ontario N2G 4M4

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